When women aren't happy with your product or service – many times we don’t say anything. We simply never come back.
How many times have you gone to a hairdresser – asked for a trim and gotten half your hair cut off, a perm and a style that doesn’t look anything like the fashion magazine cut out you brought in.
Do you complain? Ask to see the manger? NO – you thank the Italian hairdresser, tip him handsomely, and run home to try to shampoo and fix your hair.
Then, when you see your hairdresser in the grocery store, you hide behind the Pirate's Booty display so you want have to answer his questions about why he hasn’t seen you lately.
Women aren't very comfortable with confrontation. Just because you don’t get complaints about your bad website – don’t assume everything’s fine. Mine your data and see if you have a high abandonment rate on your web pages. See if the number of returning visitors and repeat purchases is not as high as it should be. She’s doing the walking with her mouse.
I just got a really bad haircut. It's all different lengths & completely makes no sense at all. I ended up going to get it fixed (as fixed as it could get) the next day. I found this person from a girl whose hair I liked & she sent me to this person. She works out of her moms house in the laundry room. I felt uneasy plus there wasn't a mirror for me to look at & watch. What started off being a trim ended up being a chopped up mess. I want my money back, would that be improper. I know money won't bring my hair back but I hate knowing I paid for this damage. Please advise, thank you.
Posted by: Sandy | July 05, 2006 at 11:01 PM
Oh, I SO AGREE! I just got my hair highlighted today and am very unhappy with it. The stylist did an awful job. But I wil not take it lying down - I'm going back to get it fixed and am asking to be reimbursed some of the price for the extra time I have to put in.
Posted by: Erica Schachne | March 06, 2008 at 10:54 PM
I think this applies to your character, so it's not really a gender issue :)
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