What kind of language do you use when you talk to customers about redeeming points or employee incentives. What message does your "messaging" send?
Incentive Intelligence has a terrific article - Do Awards Earners "Shop" For Awards? Should They?
If you follow my blog, you know I do a lot of research on messaging, persuasive copywriting, and word choice. I've seen how changing even one word can make a big difference in results.
Incentive Intelligences' Paul Hebert has this to say: